Website: https://afzalagency.com
Business Name: Afzal Digital Deals
Email: support@afzalagency.com
Address: Kabul, Afghanistan
Effective Date: December 24, 2025
At Afzal Digital Deals, we aim to deliver high-quality digital marketing services and maintain transparent, fair business practices. This Refunds & Returns Policy explains when refunds may be available, how to request them, and the conditions that apply.
Because we provide digital services, not physical products, different rules apply compared to traditional product returns.
Afzal Digital Deals provides digital marketing services, including but not limited to:
SEO and local marketing
Paid advertising management
Social media and content services
Lead generation campaigns
Strategy, consulting, and setup services
These services involve time, expertise, planning, and execution. Once work has started, resources are immediately allocated.
Payments for digital marketing services are generally non-refundable once work has started.
A refund may be considered only under specific conditions outlined below.
You may request a refund if all of the following conditions are met:
The refund request is submitted within 7 calendar days of payment
Work on the service has not yet started
No strategy, setup, campaign creation, or consulting session has been delivered
If these conditions are met, a full or partial refund may be issued at our discretion.
Refunds will not be issued in the following cases:
Work has already started (including research, planning, setup, or execution)
Campaigns, ads, SEO work, or consulting sessions have been delivered
Delays caused by the client (missing information, approvals, or access)
Dissatisfaction due to unmet expectations rather than service failure
Changes in third-party platforms (Google, Meta, algorithms, ad accounts, policies)
Monthly retainers already billed for the active period
In some cases, partial refunds may be offered if:
Only a portion of the agreed service has been completed
The client cancels before major execution begins
Any partial refund will reflect:
Time spent
Work already delivered
Tools, resources, or third-party costs incurred
For monthly or subscription-based services:
You may cancel future services by providing written notice at least 14 days before the next billing cycle
Fees already paid for the current billing period are non-refundable
Services will continue until the end of the paid period
All third-party costs are non-refundable, including but not limited to:
Advertising spend (Google Ads, Meta Ads, etc.)
Paid tools, software, or subscriptions purchased on your behalf
Platform fees charged by external providers
These costs are controlled by third parties and are outside our refund authority.
To initiate a refund request, please follow these steps:
Email us at support@afzalagency.com
Use the subject line: “Refund Request – [Your Business Name]”
Include:
Your full name and company name
Date of payment
Service purchased
Reason for the refund request
We will review your request and respond within 5–7 business days.
If a refund is approved:
Refunds are processed using the original payment method
Processing time may take 7–14 business days, depending on the payment provider
Any transaction or processing fees may be deducted from the refund amount
We reserve the right to refuse refunds if we detect:
Repeated refund requests
Abuse of our policies
Fraudulent activity or misrepresentation
We may update this Refunds & Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services means you accept the updated policy.
If you have any questions about this policy or need assistance, please contact us:
Afzal Digital Deals
📧 Email: support@afzalagency.com
📍 Address: Kabul, Afghanistan
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